Frequently asked questions
Quick answers to some of your most common questions about our services.
Booking
Are you a taxi?
No. We're a reservation-based car service — you book ahead and we arrange a licensed, insured driver for your trip. No street hails, no meter, no waiting to see who accepts your ride. You'll know your driver's name and number before your trip.
Can I get a ride right now?
We're a reservation service, not a rideshare app, so we're not set up for instant pickups. Give us at least 2 hours and we can usually make it happen; more notice is always better. If you're in a bind, text us at 720-513-2806 — we'll tell you honestly whether we can cover it.
How far in advance should I book?
At least 12 hours is ideal, and earlier for concert nights and holiday travel. We can often handle same-day with 2 hours' notice, depending on driver availability and how far out you are — the further from the metro, the more notice we need. Working with less than that? Text us and we'll see what we can do.
Where do you go?
We serve the Denver metro and travel throughout Colorado — Boulder, Fort Collins, Colorado Springs, and the mountain resorts including Vail, Breckenridge, and Keystone. Longer trips are best reserved a few days ahead. We can sometimes accommodate short notice, but a last-minute mountain or long-distance request is the most likely to come back declined, simply because those trips take a driver out of circulation for most of a day.
Do you have wheelchair-accessible vehicles?
Not at this time. We're happy to accommodate anyone who can transfer from a wheelchair into a vehicle — just let us know when you book so your driver is prepared. If you need a vehicle you can roll directly into, we'd recommend a service that specializes in accessible transportation.
Is gratuity included?
No. Tipping is entirely up to you. You can add one when you pay through your reservation link, and cash is always appreciated.
What's the booking fee?
$5 per trip. A one-way includes one; a round trip includes two, so $10. It's already in the rates you see.
What is "hourly as directed," and how is it priced?
Hourly as directed is for when you want a vehicle and driver at your disposal for a block of time — multiple stops, waiting between them, a schedule that isn't a simple A to B. Pricing depends on what you need, so text us with your plans and we'll quote it.
Do you provide car seats?
We don't provide them, but children are absolutely welcome — bring your own. Let us know when you reserve so your driver can plan for the time, and plan to install it yourself.
If you're flying in and don't want to haul a full seat, inflatable travel boosters are worth knowing about. They fold down small enough for a carry-on. They only work for kids who meet the height and weight requirements for a booster, so check the specs before you buy.
How do I pay?
We'll send you a secure payment link — that's our preferred method, and the safest for you. We'd rather not take card numbers over the phone; the link keeps your information encrypted and out of a text thread or voicemail.
How much luggage can I bring?
Use the luggage fields when you book — passengers, and how many bags of each type. That's how we pick the right vehicle. Put anything unusual in the notes: skis, golf clubs, oversized bags. If we have questions, we'll text or email before your trip.
What's your cancellation policy?
Cancel at least 2 hours before your scheduled pickup — 4 hours if your pickup is more than 30 miles from Downtown Denver — and we'll refund you in full, minus the credit card processing fee, which is the one piece we don't get back. After that, text us and we'll work with you.
No-shows aren't refundable. And a delayed flight isn't a cancellation — just let us know and we'll adjust.
How do I reach you?
Text is fastest: 720-513-2806. You can also call, email book@mrswilliamsshuttles.com, or use the contact form.
Airport
What if my flight is delayed?
Not a problem, and there's no charge to adjust. Include your airline and flight number when you book — your driver tracks the flight and works off your actual arrival time. If a delay runs long enough that your driver can't make it, we'll arrange another one. If the booking form doesn't ask for flight details, text us at 720-513-2806 and we'll add them.
How will I find my driver?
Your driver will contact you directly to sort out where to meet, usually before you've even landed, and you'll have their number ahead of time. If you need anything special — extra help with luggage, or someone met at the airport — tell us when you book and we'll see what we can arrange.
Why does my quote show a $6.04 airport fee when I'm not going to the airport?
Our booking system adds that fee to every reservation automatically and we can't turn it off. We check every reservation before it's charged and take it off when it doesn't apply. You won't be charged an airport fee for a ride that doesn't start at DIA.
Red Rocks
Is your Red Rocks service a shared shuttle? Do we each pay per person?
No. This is a private vehicle just for your group — no other passengers, no shared stops. The price covers the whole vehicle round trip, not a per-person ticket, and the same driver takes you both ways.
How does the Red Rocks round trip work?
We pick you up from your hotel or residence at the time you choose and drop you at the Top Circle Lot, closest to the amphitheater entrance. After the show, take Red Rocks’ free shuttle down to the Jurassic Lot — your driver will be waiting there for you.
Can we leave early?
Yes. You have the same driver for both trips, so if you need to head out before the show ends, contact your driver or text us. We just ask for about 30 minutes’ notice — your driver stays within 30 minutes of Red Rocks the whole time you’re there.
The price seems high for two people. Any way to bring it down?
The rate is for the vehicle, so it gets cheaper per person the more people you bring. Two couples staying at the same hotel are welcome to book together and split it — just add a note on the reservation so your driver knows to wait for everyone. If you’d need a pickup from a second address, text us and we’ll let you know if it works.
Can our driver stay at the venue with us, or wait at the top?
Yes, but it’s worth knowing what’s involved. Parking at the top is limited, so your driver has to arrive about two hours before doors open — usually around 4pm — and once parked, they can’t leave and come back. That means your driver is committed to the entire evening, from mid-afternoon until the show lets out, so this option costs more than our standard round trip. The same applies if you’d like to tailgate: you’d need to be on site by 4 or 5pm to be sure of a space.
Most people find our standard round-trip service works better — you get dropped at the top, and your driver comes back for you at the Jurassic Lot afterward. If you do want your driver to stay, text us and we’ll quote it.
Most people find our standard round-trip service works better — you get dropped at the top, and your driver comes back for you at the Jurassic Lot afterward. If you do want your driver to stay, text us and we’ll quote it.
Other Venues
Do you go to venues other than Red Rocks?
Yes. We take people to concerts, games, and shows all over the Denver area. Same structure as our Red Rocks service: one driver for both trips, you'll have their contact information, and nobody cancels on you in a parking lot at 11pm.
How much does it cost?
Round trips are priced by the mile, plus a wait fee when your driver needs to hold nearby through the event. We quote you the full amount before you book — no surge pricing.
Where will my driver pick me up afterward?
Your driver will arrange a pickup spot with you ahead of time.